Frequently Asked Questions
If you cannot find the answer to your question here or in our video tutorials, you can contact technical support via EMAIL.

Pre-Sales Questions   Domains & DNS   Control Panel   FTP   Paths   Email   CGI/MySQL   Billing   SSL   SubDomains   AddonDomains

Pre-Sales Questions 

Q. Will you place ads on my site?
A. We will NOT place ads on your site.

Q. Do you allow sites to advertise for money, on their web site?
A. Yes, we allow sites to have commercial advertisements.

Q. What forms of payment do you accept?
A. We accept all major credit cards (Visa, Mastercard, Discover, American Express) via PayPal and checks. All checks must clear before the order can be completed.

Q. Do you allow adult sites?
A. No, we do NOT allow adult sites.

Q. Is tax included with my yearly plan?
A. No, Texas sales tax is not included with the price. Outside of Texas, there is no tax.

Q. What control panel do you use and do you have a demo?
A. The control panel we use is called Cpanel. A demo of Cpanel can be found here Login with the username "demo", and the password "demo".

Q. Can I pay monthly?
A. Unfortunately, in order to keep our prices low, we do not offer monthly payments.

Q. How long does it take to setup my account?
A. Your account will be setup within 1-2 hours of ordering.

Q. Are there any hidden costs, or setup fees?

A. No, there are no hidden costs or setup fees.

Q. Do you offer telnet or shell access?
A. No, due to security reason's we do not offer telnet or shell access. You are still able to unzip files on the server using our file manager as well as the ability to setup cron jobs.

Q. Can I password protect directories?
A. Yes, you can password protect directories within CPanel.

Domains & DNS

Q. How long does it take to get my domain working?
A. Although it usually takes less, it can take 24-72 hours for a domain to fully propagate.

Q. What do I set my domains nameserver's to?
A. Please read your welcome e-mail. If you have lost your welcome email, please email us requesting your DNS.

Control panel

Q. Do you have a manual for our control panel?
A. Go to http://www.cpanel.net/docs/cpanel/. There is also a .pdf manual available at http://www.cpanel.net/docs/pdf/cpanel/

Q. Where do I go to login to my control panel?
A. There are several ways.  You can click on the "Website Cpanel Login" link under the "Support" menu tab, click on the link provided under the Video Tutorial box, go to http://www.dualvelocity.com/cpanel, or type in the following: "www.yourdomain.com/cpanel" (inserting the actual domain instead of "yourdomain.com") into your web browser's address bar.


Q. Where can I download a free FTP?
A. We recommend downloading "CoffeeCup Free FTP" from this link.

Q. It's not letting me upload my files. What's wrong?
A. Make sure you are uploading to the right web directory, which is the "public_html" folder.

Q. Why doesn't my ftp password change when I change my Cpanel password?
A. Although it is usually almost instantaneous, please allow 24 hours for your FTP password to sync with your Cpanel password.


Q. What is the path to my users files?
A. The path is /home/username/public_html

Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl

Q. What is the path to curl?
A. The path to curl is /usr/bin/curl

Q. What is the path to ImageMagick?
A. The path to ImageMagick is /usr/bin/

Q. What is the path to convert for ImageMagick?
A. The path to convert is /usr/bin/

Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail


Q. How do I create email accounts?
A. To create an email account, login to your control panel, click "Email", then click "Add/Remove/Manage email accounts".

Q. What is my username for my email account?
A. Your username is the entire email address.  For instance, " This e-mail address is being protected from spambots. You need JavaScript enabled to view it " is Doug's username.  

Q. What are the incoming and outgoing mail servers?
A. For both incoming and outgoing mail server, type "mail.yourdomain.com" (inserting the actual domain instead of "yourdomain.com")

Q. Where do I go to check my emails using my browser?
A. yourdomain.com/webmail/ (inserting the actual domain instead of "yourdomain.com")

Q. How can I setup webmail to go directly to horde, neomail or squirrel mail?
A. Log in to the one you prefer to use after doing so copy the entire URL from your address bar.

Q. How can I set up my email to download to Outlook?
A. Click here for full instructions.

Q. I'm still having trouble setting up my email to download to Outlook?
A. Click here to troubleshoot this problem.


Q. None of my cgi scripts are working on the server. How do I get them to work?
A. Make sure that they are chmoded to 755.

Q. How do I create databases and manage them?
A. Login to your cpanel and click MySQL Databases. After your database is created you can manage it from phpmyadmin. 


Q. How do I get the 30 day money back?
A. Simply email us your username, password, and why you wish to cancel within thirty days, and we process your refund.

Q. How do I make a payment?
A. All accounts will receive an invoice approximately one month before the end of the hosting agreement. You may either send your payment by mail after you receive an invoice or make an online payment through this website. After payment is received, your account will be renewed.

Q. How do I stop billing?
A. If you wish to close your account simply email us your username, password, and why you wish to cancel. You must also include in your email: "I give you permission to delete my website and all of it's content."


Q. What is the difference between shared ssl and private ssl?
A. A shared ssl displays as https//ip/~yourusername. A private ssl would display as https://www.yourdomain.com in the address bar.

Q. How do I purchase a private ssl from you?
A. Please contact us to do so. 

Q. What's the path to the free shared ssl?
A. We need to activate the shared ssl on each site manually that will require it. 

Q. I'm going to purchase my own ssl what do I need to know?
A. Our servers are Apache + Mod SSL If you require assistance from us to install it there will be a $30.00 installation fee.

Q. How do I transfer a ssl?
A. Every place that sells ssl's has a different transfer procedure. You will need to ask the supplier from whom you purchased it.


Q. I want to set up a subdomain, what do I do?
A. To create a sub domain, cpanel asks for the name you wish to use. MAKE SURE the subdomain name you give it doesn't have a folder already named that same name. If it does, the subdomain will not work. For example, to create the subdomain "test.dualvelocity.com" the subdomain name is going to be "test". If there is already a directory folder named test, I need to delete it or rename it to something different before creating the subdomain "test".

Q. What is a subdomain?
A. Www.domain.com is a domain name. A subdomain is anything that replaces the "www" in a domain name.  For instance, forum.aol.com is a subdomain. Www.forum.aol.com is not a subdomain.

Addon Domains

Q. What is an addon domain?
A. An addon domain is a fully functional domain that will work out of a folder in your main site's ftp.

Q. I want to set up an add-on domain. How do I do it?
A. You cannot create an addon domain if your DNS hasn't proprograted to the server already. After you change the site's DNS that you are trying to add, you will need to wait 24-48 hours before attempting to create your addon domain.

There are three fields cpanel asks for when creating an addon domain.

1. "New Domain Name:"   You will put in the newdomain.com.  Do not put "www" in the name.

2. "Username/directory/subdomain Name:" This will be the folder Cpanel creates in your main account's directory. MAKE SURE that the name you give it doesn't already have a folder. For example, to give it the username "chris", you cannot have a folder in your account named "chris" already. If you do and still try creating the username for the addon domain to be "chris", you will experience problems.

3. "Password:" fill in any password you want here. 

Q. Help, I added an addon domain. Why did it say subdomain added?!!?
A. It creates it as a subdomain by creating the folder within your main sites ftp. Please ignore this! It is a fully functional domain name. It is called a subdomain in cpanel, when in fact it is an addon domain.


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